Customer Service

The Air Cleaner Store is not your typical online store! We are committed to providing the highest quality of customer service, including phone consultation with a licensed health professional. If you have a question or problem, we will respond to it within 24 hours and usually on the same day.

U.S. Shipping

What shipping method does The Air Cleaner Store use? For U.S. residents we use Fedex or UPS shipping. For U.S. deliveries, Austin Air products are drops shipped from the manufacturer’s plant in Buffalo, N.Y.

How long does it take to ship? If your order is placed before 2PM EST, it will ship on the same day. It will take 2-5 business days for the package to arrive at your door.

Are shipping fees included? Yes, The Air Cleaner Store offers free shipping to 48 states in the continental US.

At The Air Cleaner Store we offer deep  shipping discounts to Alaska and Hawaii. Our shipping cost for the standard unit to Hawaii is $269.00. That is more than $100.00 off the Austin Air shipping fee. Receive discounted shipping on all of our products. Use our shopping cart receive the shipping discounts.

Can I pay to have products shipped faster? Absolutely. Let us know what you want and when you want it and we will get a shipping quote for you based on the size, weight and destination of the package.

Is the package insured? Yes. If your package has been damaged during shipping, contact us immediately. We will arrange to have your package picked up and have a replacement unit sent to you on the same day.

What happens if I don’t get the package? We will send you tracking information when your package ships. Let us know if you don’t receive your package when you should. We will find out what the problem is and make sure your shipment arrives. 

What happens if the unit is damaged in shipping?  If a product is damaged in shipping, the unit is replaced immediately by Austin Air. Contact us  and we will arrange for the return and replacement.

We offer a 30-day, no-questions-asked, money-back guarantee on air cleaner purchases. If you don’t like it, return it with no questions asked. Contact The Air Cleaner Store or Austin Air to obtain a Return Authorization number (RA). You pay for the shipping and restocking fees.

What information do we collect? We collect information from you when you place an order, subscribe to our newsletter or schedule an appointment. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for? Any of the information we collect from you may be used in one of the following ways:

To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs. To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails. The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies? Yes, we use cookies — small files that a site or its service provider transfers to your computers hard drive through your Web browser, if you allow, that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline. Your Consent By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes and/or update the Privacy Policy modification date below. This policy was last modified on March 4, 2014. Contacting Us If there are any questions regarding this privacy policy you may contact us using the information below.
theaircleanerstore.com
1302 Walnut Avenu, Ocean
New Jersey 07712 
USA
info [@] theaircleanerstore.com
877 432-1247

5-Year Mechanical Warranty Your air cleaner is warranted to be free from defects in material and workmanship for a period of five years. Parts and labor are included.

5-Year Pro-rated Filter Warranty Austin Air’s filter is designed to last for five years. That means if your filter must be replaced within two years, which is highly unlikely, Austin Air will replace your filter and you only pay 40 percent of the filter’s cost plus shipping. If your filter needs replacement after three years, you pay 60 percent of the filter’s cost plus shipping.